Navigating the complexities of utility companies can be daunting, especially when you need assistance with your electricity services. Southern California Edison (SCE) is one of the largest electricity suppliers in the United States, serving a vast region of Southern California. If you’re looking for the Southern California Edison phone number to inquire about services, report an outage, or seek assistance with your account, you’re on the right path.
Residential Customer Service
For residential customers, the primary point of contact for any inquiries, billing questions, or service requests is:
- Phone: 1-800-655-4555
This number is available for a wide range of services, including:
- Starting or stopping service: If you’re moving into a new home or leaving your current one, you’ll need to contact SCE to initiate or terminate your service.
- Billing and payment: Questions about your bill, payment options, or assistance programs can be addressed here.
- Outages and emergencies: While there are dedicated numbers for reporting outages, the customer service line can also direct you to the appropriate department for assistance during emergencies.
- Energy efficiency programs: SCE offers various programs and incentives to help you save energy and money. Customer service can provide details on these initiatives.
Business Customer Service
Businesses have their own set of needs, and SCE recognizes this by offering dedicated support:
- Phone: 1-800-990-7788
This line is designed for commercial and industrial customers, covering topics such as:
- Rate plans and pricing: Understanding the best rate plan for your business operations.
- Energy management solutions: SCE can offer advice and solutions on how to optimize your energy usage.
- New service connections: Setting up electricity service for new business locations.
Reporting Outages
In the event of a power outage, it’s crucial to report it promptly so SCE can dispatch crews to restore service as quickly as possible. The dedicated outage reporting number is:
- Phone: 1-800-611-1911
You can also report outages and check the status of power restoration online through the SCE website or through their mobile app.
Additional Resources
- Website: www.sce.com
- Mobile App: Available for both iOS and Android devices, the SCE mobile app allows you to manage your account, report outages, and access various services on the go.
Tips for Calling
When calling SCE, it’s helpful to have your account information ready, including your account number and any relevant details about your inquiry or issue. This will help expedite the process and ensure you get the assistance you need more efficiently.
Southern California Edison is committed to providing reliable electricity services and support to its customers. Whether you’re a residential customer or a business owner, reaching out to SCE via their dedicated phone numbers or online platforms is the first step in resolving any issues or questions you may have.
